Careers at A3

This person will be the face of A3 to many of our clients.  That means you have to be able to cheerfully answer calls from people who are having problems. You never use the word "no" but always find a solution.  You love helping people who are having problems with their computer, network, etc.  Now, if you think you have what it takes in the personality department and you know your way around computer hardware then read the description below. 

 

Responsible for providing customer service and to be the primary point of contact for client technical support.

Responsibilities include but not limited to:
• Provide technical support and on-line assistance as needed in a fast paced environment.
• Provide basic user technical training and remediation activities.
• Maintain library of instructional materials for user applications and licenses.
• Ability to perform basic technical needs assessments.
• Daily maintenance of customer records, logs and reports of assistanceprovided.
• Provides network and PC preventive maintenance logging efforts to ensure network and data integrity.
• Tests new software applications and documentation of findings.

Qualifications Required:
• Incumbent must possess a technical discipline and a minimum of two years working in a technical operating capacity and a minimum of two years work experience focused on providing technical customer service.
• Incumbent must possess excellent customer service, verbal and documentation skills.
• Anti-Virus support; Symantec/Norton and McAfee
• MAC Experience
• Maintain software and hardware support for all desktops, laptops and PDA's.
• Manage and create policies, computers, users and group accounts within Active Directory.
• Connect remotely to support end-users needs.
• Install, diagnose and troubleshoot printers and assorted client hardware.
• Work with Senior Network Analyst to test and troubleshoot network issues using a variety of tools.
• Write in-depth documentation on repairsand software installations.
• Utilize organizational skills to prioritize and manage workload.
• Work with vendors to troubleshoot and provide support for hardware and software issues.
• Technical Certifications not required but will be considered an advantage:

Skills or experience in the following are not required but will be considered:
• Knowledge of LAN/WAN; TCP/IP, SNMP, SMTP, WINS, DNS, DHCP.
• Understanding of network design, installation, configuration, and basic administration
• NT, Win2K, Win2003, XP, Vista.
• Email systems administration; Exchange & Entourage
• Active Directory implementation and administration