Managed IT Services
Proactively Managed Information Systems
PROMISE - Managing the Tools that Make Business Work
Your Network and Computer Systems are key components of your business. At A3 IT Solutions, we understand the importance the Network plays in your organization, keeping your workforce productive and key business services available. We also understand how to manage the security risks that are inherent in Networks.
A3 IT Solutions PROMISE proactively manages your network to ensure prompt identification and speedy correction of potential problems before they impact business operations. PROMISE manages upgrades, software and hardware replacement, back-up file storage and guarantees adherence to corporate policies and governance demands, all while reducing or even eliminating un-planned downtime and expense.
Services Provided:
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An IT Partner not Provider
The A3 team makes it a point to understand your priorities and provide the level of support you're looking for. Through our A3 IT Solutions PROMISE, our team of skilled engineers will work with you to determine the best solution for your business needs.
- Supporting users in their day-to-day activities
- Ensuring Network availability
- Minimizing security risks an unmanaged Network presents
- Managed Network Dashboards provide a view into your network operational status (available with PROMISE Plus)
- Patch monitoring ensures your critical devices are operating at the latest security and performance levels
- Real time asset monitoring and reporting ensures your systems and software applications conform to licensing requirements
- Back-Up monitoring enables a fast and secure restoration of critical business information
- Printer monitoring ensures printers are ready when they are needed
PROMISE/PROMISE Plus managed service suite comparison
| FEATURE |  |
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| Network Operations Center | ||
| My View NOC |  |
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| Monitor Network | |
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| Monitor Security | |
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| Monitor Availability | |
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| Monitor Desktop | |
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| Monitor Printers | |
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| Services | ||
| Network Management |  |
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| Security Management | |
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| Asset Management | |
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| Patch Management | |
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| Service Desk Management | |
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| Vulnerability Assessment Management | |
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| Antivirus Management | |
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| Backup Management | |
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| Hardware/Software Procurement | |
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| Proactive Onsite Hours | |
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| Proactive Help Desk Hours | |
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| Reporting | ||
| Network Executive Summary Reports | |
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| Network Asset Reports | |
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| Network Incident Reports | |
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| Legend: Not Included Included | ||