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Managed IT Services

Enhanced Proactively Managed Information Systems

PROMISE Plus - Managing the Tools that Make Business Work

Your Network and Computer Systems are key components of your business. At A3 IT Solutions, we understand the importance the Network plays in your organization, keeping your workforce productive and key business services available. We also understand how to manage the security risks that are inherent in Networks.

A3 IT Solutions PROMISE PLUS proactively manages your network to ensure prompt identification and speedy correction of potential problems before they impact business operations. PROMISE PLUS manages upgrades, software and hardware replacement, back-up file storage and guarantees adherence to corporate policies and governance demands, all while reducing or even eliminating un-planned downtime and expense. In addition to the services provided with PROMISE, PROMISE Plus includes real-time display of network activity, network asset reports, incident reports, scheduled onsite hours, and proactive help desk hours.

An IT Partner not Provider
The A3 team makes it a point to understand your priorities and provide the level of support you're looking for. Through our A3 IT Solutions PROMISE, our team of skilled engineers will work with you to determine the best solution for your business needs.

• Supporting your users in their day-to-day activities
• Ensuring the availability of the Networks
• Minimizing the security risks the unmanaged Network presents

• Managed Network Dashboards provide a view into your network operational status
• Remote Access Reduces costly, intrusive and disruptive on-site repairs
• Patch Management ensures your critical devices are operating at the latest security and performance levels
• Real time asset management and reporting ensures your systems and software applications conform to licensing requirements
• Warranty, Lease and Support Expiry management ensure there are no surprises with any of your key network elements
• Back-Up Management enables a fast and secure restoration of critical business information
• Printer Management ensures printers are ready when they are needed

PROMISE/PROMISE Plus managed service suite comparison

FEATURE
Network Operations Center
My View NOC
Monitor Network
Monitor Security
Monitor Availability
Monitor Desktop
Monitor Printers
Services
Network Management
Security Management
Asset Management
Patch Management
Service Desk Management
Vulnerability Assessment Management
Antivirus Management
Backup Management
Hardware/Software Procurement
Proactive Onsite Hours
Proactive Help Desk Hours
Reporting
Network Executive Summary Reports
Network Asset Reports
Network Incident Reports
Legend: Not Included     Included

[ Download PROMISE PDF ]