Automated CRM that's easy to use, Customize, and Maintain

Your customers and you share the same goal: You want your business to deliver value by satisfying critical needs efficiently. Customer relationship management (CRM) tools from Microsoft Dynamics enable your company to be that kind of business. Use familiar software solutions to help empower your employees to function at optimal productivity levels, to deliver high-quality services and responsive communications, and to obtain better results from your sales and service business. Microsoft Dynamics business software offers a wide spectrum of feature-rich, affordable CRM solutions to help you meet your specific needs.

Transform your business for consistent results
Microsoft Dynamics solutions can help extend the skills, processes, and tools you already own and use, and enable you to derive more value from existing investments. You can automate many routine and frequently occurring tasks, help reduce rekeying data and other busywork, and concentrate on making a difference for the business. Work the way you prefer to run your business—but with measurably increased results and tangible improvements across your processes and key relationships.

The CRM solutions and capabilities within Microsoft Dynamics connect closely to other Microsoft technologies that you may already use. This brings together data, helping your sales people to answer customer questions without making the customer wait. Marketing planners can review the true results of marketing campaigns, from customer inquiries to sales and services delivered. Managers can use business data to assess the value of customer relationships for your organization and make them more productive.

When your employees use the CRM functionalities of Microsoft Dynamics, they can work within familiar software environment, using tools they’re comfortable with. This helps reduce distractions of having to learn and work with disparate software tools. In the design process, Microsoft conducts extensive research with many thousands of customers so the technology can do what people want it to do, in the way they want it to de done. For example, you can access customer and business information and manage customer communications through your e-mail program. Or you can analyze data and create reports in your spreadsheet application.